Refund & Exchange Policy

We accept return requests for eligible products under the following conditions:

• The item received is damaged, defective, or incorrect.
  
• The return request is submitted within the specified return period.
  
• The product is unused, unworn, and in its original condition.
  
• Original packaging, tags, and accessories (if applicable) are included.
  

Products that do not meet these requirements may not qualify for a return or refund.

If you receive:

• A damaged item
  
• A defective product
  
• An incorrect product
  

Please contact us within 48 hours of delivery and provide:

• Order number
  
• Clear photos of the item
• Photos of the packaging (if applicable)
  

Once verified, we will arrange a replacement, exchange, store credit, or refund depending on the situation

Where available, exchanges may be offered for:

• Wrong product received
  
• Manufacturing defects
  
• Damaged items
  

Exchange requests are subject to stock availability.

If a replacement product is unavailable, we may offer:

• Store credit
  
• Alternative product
  
• Refund (where applicable)

At Ittehad Cut Piece, we strive to make the return and refund process as smooth, fair, and efficient as possible. Once a customer submits a return request, our team carefully reviews the information provided, including order details, product condition, and the reason for the return. This review process helps us ensure that all return requests are handled accurately and in accordance with our Return & Refund Policy. Customers may be asked to provide supporting evidence such as photographs of damaged, defective, or incorrect items to assist with the verification process. After the request has been approved, customers will receive instructions regarding the return procedure. Once the returned product is received by our team, it undergoes a quality inspection to confirm that it meets the return eligibility requirements. This inspection process helps protect both our customers and our business by ensuring that returned products are in the condition described. Following successful inspection and approval, the refund, exchange, or store credit process will begin. Refunds are typically processed within 5 to 14 business days, depending on the payment method used, banking institution, payment gateway processing times, and other external factors that may be beyond our control. While we make every effort to process approved refunds promptly, delays may occasionally occur due to weekends, public holidays, banking procedures, high order volumes, or technical issues with third-party payment providers. Customers will be notified once their refund has been issued or their exchange has been processed. In cases involving damaged, defective, or incorrectly shipped products, we aim to prioritize resolution as quickly as possible to minimize inconvenience. It is important for customers to provide accurate information and cooperate throughout the return process to help avoid unnecessary delays. By shopping with Ittehad Cut Piece, customers acknowledge that refund processing times may vary based on individual circumstances, payment providers, and shipping timelines. Our goal is always to provide transparent communication, fair evaluations, and timely resolutions while maintaining the highest standards of customer service and satisfaction.

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from Ittehad Cut Piece. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost, delayed, or damaged during transit.

If you receive a damaged, defective, or incorrect item, please contact Ittehad Cut Piece within 48 hours of delivery. Provide your order number and clear photos of the product. After verification, we will arrange an appropriate solution, which may include a replacement, exchange, store credit, or refund.